Effective Date: 23 December 2025
INTRODUCTION
These Terms & Conditions (“Terms“) govern your use of www.g3mediaworks.in and all services provided by G3 MEDIA WORKS PRIVATE LIMITED. By accessing our website or using our services, you agree to these Terms. If you disagree, do not use our website or services.
1. DEFINITIONS
Company = G3 MEDIA WORKS PRIVATE LIMITED, No. 3, 3rd Floor, City Centre Plaza, Mount Road, Chennai – 600 002, India.
Website = www.g3mediaworks.in
Services = Video production, animation, corporate videos, ad films, documentaries, product videos, aerial videography, 360-degree videos, AR/VR, social media content, and related creative services.
User/You = Any individual or entity accessing our website or using our services.
Client = A User who has hired the Company to provide Services.
Intellectual Property = All copyrights, trademarks, patents, and proprietary rights.
Content = All text, images, videos, graphics, designs on our website or created as part of Services.
Service Agreement = A written contract between you and the Company specifying scope, timeline, fees, and deliverables.
Deliverables = Final products provided by the Company (videos, animations, designs, etc.).
2. ELIGIBILITY
You must be 18 years or older to use our Services
You have the legal right to enter into binding agreements
All information you provide is true and accurate
You are not prohibited by law from using our Services
For business accounts, you have authority to bind your organization
3. USE OF WEBSITE AND SERVICES
3.1 Permitted Uses
You may use our website and Services for:
Researching our Services
Requesting quotations and proposals
Entering into Service Agreements
Communicating with our team
Using Services as per your Service Agreement
3.2 Prohibited Uses
You may NOT:
Use our Services for unlawful purposes
Infringe intellectual property rights
Transmit malware, viruses, or harmful code
Hack, breach, or attempt to compromise our website security
Engage in spam, harassment, or abusive behavior
Impersonate any person or entity
Scrape or collect data without authorization
Create automated bots or scrapers
Resell or redistribute our Services
Post offensive, defamatory, or threatening content
Disrupt the normal operation of our website
Bypass security measures or access controls
Engage in DDoS attacks or malicious activities
Use our Services to commit crimes or infringe rights
3.3 Intellectual Property Protection
All Content on our website (text, images, videos, code, designs) is protected by copyright and intellectual property laws. You agree NOT to:
Reproduce, copy, or distribute Content without permission
Modify or create derivative works
Remove copyright or proprietary notices
Use Content for commercial purposes without consent
4. SERVICE AGREEMENTS AND PROJECT TERMS
4.1 Scope of Services
Services are governed by a written Service Agreement specifying:
Detailed scope of work and deliverables
Timeline and milestones
Fees and payment schedule
Number of revisions included
Intellectual property ownership
Confidentiality obligations
Liability limitations
Cancellation and termination terms
4.2 Quotations and Proposals
Quotations are estimates, not binding contracts
Quotations are valid for 30 days unless stated otherwise
The Company may withdraw or modify quotations before written acceptance
Written acceptance creates a binding agreement
Additional costs apply if scope expands or unforeseen requirements arise
4.3 Timeline and Deadlines
Project timelines are estimates based on information provided
The Company will make reasonable efforts to meet deadlines
Delays caused by Client actions may extend timelines
The Company is not liable for delays from force majeure (natural disasters, pandemics, war, etc.)
The Company will notify you of anticipated delays with revised timelines
Minor delays (1-2 weeks) do not constitute breach
4.4 Revision Policy
The number of revision rounds included will be specified in the Service Agreement
Revisions = changes to creative direction, content, or design
Revisions must be requested in writing within 7 days of receiving the draft
Additional revisions beyond the included number will be charged separately
Major scope changes require a revised agreement and additional fees
Revision requests should be clear and consolidated
4.5 Client-Provided Content
You acknowledge:
All content you provide is original or you have the right to provide it
You have obtained necessary permissions and licenses for third-party content (music, footage, images, fonts, logos)
You indemnify the Company against claims from unauthorized content use
The Company will use provided content only to complete the agreed Services
You retain ownership of Client-provided content
The Company may not reuse Client content without your written consent
You are responsible for accuracy and legality of provided materials
4.6 Approval Process
You are responsible for reviewing deliverables and providing feedback
Approvals should be provided in writing (email)
Failure to object within 7 days may be deemed acceptance
Once approved in writing, further changes are charged separately
Test deliverables for functionality before final approval
4.7 Communication
Communicate with us through agreed channels (email, phone, video calls)
We respond to inquiries within 2-3 business days
Document meeting notes and decisions
Provide detailed, written feedback
Schedule phone/video meetings with 24 hours’ notice
Consultations beyond those specified may be charged separately
5. FEES, PAYMENTS, AND BILLING
5.1 Service Fees
Fees are as specified in the Service Agreement or quotation
All fees are in Indian Rupees (INR)
GST (Goods and Services Tax) is charged separately at applicable rates
Fees do not include third-party costs (music licenses, stock footage, etc.)
The Company may adjust fees if the project scope significantly exceeds original estimates
5.2 Payment Terms
Payment schedule will be specified in your Service Agreement
Typical schedule: 50% upfront, 50% upon delivery
Payments must be made by the due date on your invoice
Invoices are due within 7-30 days of issue (as specified)
5.3 Payment Methods
We accept:
Bank transfer (NEFT/RTGS)
Credit/Debit cards (secure payment gateway)
Digital wallets (PayPal, Razorpay, Paytm, etc.)
Cheques (made payable to G3 MEDIA WORKS PRIVATE LIMITED)
Other methods as agreed in writing
5.4 Late Payments
Late payments accrue simple interest at 1.5% per month (18% annually) or the maximum rate permitted by law
The Company may suspend work on projects with overdue payments
The Company may cancel the Service Agreement if payment is not received within 30 days of due date
You remain liable for all accrued fees and costs
5.5 Invoicing
Invoices will be issued at project start, upon milestone completion, or upon final delivery
Invoices include itemized details of services, quantities, rates, and taxes
Payments should reference the invoice number
You will receive invoice copies via email
All invoices and payment records are maintained by the Company
5.6 Billing Disputes
Disputes must be raised in writing within 15 days of the invoice date
Both parties agree to negotiate in good faith
Unresolved disputes may go to arbitration or legal proceedings
5.7 Refund and Cancellation Policy
REFUNDS:
Refunds are generally NON-REFUNDABLE once work has commenced
If you cancel before work begins: 10% cancellation fee applies
Partial refunds may be considered for mid-project cancellations at Company discretion
Refund requests must be submitted in writing within 7 days
Approved refunds are processed within 14-30 business days
CANCELLATION FEES:
Before commencement: 10% cancellation fee
0-25% completion: 25% cancellation fee
25-75% completion: 50% cancellation fee
75%+ completion: 75% cancellation fee
The Company retains ownership of partially completed work
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership of Deliverables
Upon full payment, ownership of final deliverables transfers to the Client
Client receives a non-exclusive, worldwide license to use deliverables
The Company retains ownership of pre-existing materials, templates, and tools
Client use rights are limited to purposes specified in the Service Agreement
6.2 Company Intellectual Property
All methodologies, processes, techniques, and tools remain the Company’s property
The Company may use project concepts to improve its services (without disclosing Client information)
The Company may include deliverables in its portfolio (with Client consent or anonymized)
6.3 Client Intellectual Property
Client retains ownership of original content and materials provided
The Company licenses Client content exclusively for completing the Service Agreement
Client must ensure they have rights to any materials provided
6.4 Third-Party Content
Deliverables may include third-party content (music, stock footage, fonts, etc.)
Client’s usage rights are limited by the underlying license
Additional licensing fees may apply for extended rights
The Company is not responsible for Client misuse of third-party content
6.5 Portfolio and Case Studies
The Company may include completed work in its portfolio
Confidentiality requests prevent public display without explicit consent
The Company may reference you as a Client unless otherwise agreed
Confidentiality requests may affect fees or timelines
6.6 Copyright Notices
Copyright notices and attributions should be retained as specified
Do not remove or alter copyright information without permission
The Company retains copyright in underlying creative work
7. CONFIDENTIALITY
7.1 Confidential Information
“Confidential Information” means non-public information about your business, projects, ideas, content, or finances shared with the Company.
7.2 Confidentiality Obligations
The Company will:
Maintain confidentiality of your information
Not disclose without your consent
Use information only to deliver Services
Implement reasonable security measures
7.3 Exceptions
The Company may disclose if:
Required by law or court order
Necessary to enforce these Terms
Needed to protect Company rights or safety
Information is already public
Information is independently developed
7.4 Client Responsibility
You are responsible for ensuring shared information is not subject to third-party confidentiality agreements
You indemnify the Company for claims from sharing third-party confidential information
8. LIABILITY AND INDEMNIFICATION
8.1 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
The Company is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages
This includes lost profits, lost data, business interruption, or reputational harm
Liability does not exceed fees paid in the 12 months preceding the claim
These limitations apply even if the Company was advised of possible damages
8.2 Disclaimer of Warranties
THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”:
No warranties, express or implied
No warranties of merchantability or fitness for a particular purpose
No warranties of non-infringement or uninterrupted service
No warranties of accuracy or completeness
8.3 Technical Issues
The Company is not liable for:
Website downtime or server failures
Technical glitches or data loss
Third-party service failures
Delays from technical issues beyond Company control
8.4 Client Indemnification
You indemnify the Company from claims, damages, losses, and expenses arising from:
Your use of the website or Services
Your violation of these Terms
Your violation of laws or regulations
Infringement from content you provide
Your breach of any Service Agreement
Third-party claims related to your use of deliverables
8.5 Company Indemnification
The Company indemnifies you against claims that Company-created deliverables (using only Company materials) infringe third-party rights, provided you:
Promptly notify the Company
Grant sole control of defense
Cooperate fully
Have not modified deliverables
9. LIMITATION OF SERVICES AND AVAILABILITY
9.1 Service Availability
Website and Services provided “as-available”
The Company may update, modify, or discontinue Services without liability
The Company may conduct maintenance affecting access
The Company is not liable for temporary unavailability
9.2 Website Access
The Company makes reasonable efforts to ensure availability
No guarantee of uninterrupted or error-free operation
The Company may temporarily suspend for maintenance or security
The Company is not liable for temporary unavailability
9.3 Third-Party Services
The Company is not responsible for:
Availability or reliability of third-party services
Their data practices and privacy policies
Service interruptions or failures
10. TERMINATION AND SUSPENSION
10.1 Termination by Client
You may terminate the Service Agreement by written notice
Termination does not relieve payment obligations
You are liable for fees accrued through termination date
The Company may charge for costs incurred up to termination
10.2 Suspension by Company
The Company may suspend Services if:
Payment is overdue by 15+ days
You violate these Terms
You engage in illegal or harmful conduct
Suspension is necessary for legal compliance
You breach your Service Agreement
10.3 Termination by Company
The Company may terminate the Service Agreement if:
You breach material terms and do not cure within 15 days
Payment is not received within 30 days of due date
You engage in illegal conduct or infringe rights
You violate confidentiality or security provisions
Continuation is impossible or illegal
10.4 Effect of Termination
Upon termination:
All rights and obligations cease (except payment obligations)
You must pay for work completed and costs incurred
The Company retains materials until payment is received
Partial refunds are at Company discretion
11. DISPUTE RESOLUTION
11.1 Governing Law
These Terms are governed by the laws of India, without regard to conflict of law provisions.
11.2 Jurisdiction
Disputes are subject to the exclusive jurisdiction of courts in Chennai, India.
11.3 Dispute Resolution Process
Before legal proceedings:
Both parties attempt good faith negotiation
Negotiations continue for 15-30 days
If unresolved, either party may pursue arbitration or legal action
Costs are borne by the non-prevailing party
11.4 Arbitration
Either party may elect arbitration under the Indian Arbitration and Conciliation Act, 1996:
Arbitration conducted in Chennai, India
One arbitrator selected by mutual agreement
Decision is binding and enforceable
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, the Privacy Policy, and any Service Agreement constitute the entire agreement between you and the Company regarding Services.
12.2 Amendments
The Company may update these Terms at any time. Updates are effective upon posting. Your continued use constitutes acceptance.
12.3 Severability
If any provision is invalid, it is severed, and remaining provisions remain valid.
12.4 Waiver
Failure to enforce any right does not constitute waiver of that right.
12.5 Assignment
You may not assign your rights without Company consent. The Company may assign rights to affiliates or successors.
12.6 Force Majeure
The Company is not liable for failure to perform due to force majeure (acts of God, natural disasters, pandemics, war, government action, etc.).
12.7 Notices
Legal notices must be sent to the contact address provided on our website or via email to contact@g3mediaworks.in.